Help & FAQs

No email address is required. Create an account with a username and password, then save your credentials in a trusted password manager. Use the same account to view plans, get your subscription and submit support tickets. If you forget your password, first check your saved login details. If you’re still signed in on another device, use it to open the user panel and submit a ticket explaining the situation. Never post your password, payment details or full subscription link in a public comment. Account issues should be handled through the options available in the panel.

Sign in to the user panel and open the client downloads section. Choose the platform you need: Windows / macOS / iOS / Android / Linux. Sign-in is required to get a subscription, and downloads are available according to the active subscription access shown in the panel. Check your plan status, then install the client and import your subscription as instructed. Don’t use a marketing page URL as a subscription link. If you already have a client, check which import methods it supports to avoid creating multiple profiles from the same subscription and selecting the wrong one later.

In your client, find the existing subscription in the subscription or profile management section and update it. Then check whether the route list has changed. If the update fails, make sure your local network can reach the user panel and check your plan status. If the subscription link in the panel has changed, copy the current link, replace the old address in your profile, and update it. Reimport only if the client won’t let you edit the existing address. Once updated, connect using a route from the new list rather than a cached entry.

There’s no limit on the number of devices online at the same time, so changing devices alone doesn’t mean you need a different plan. Sign in to the same account on the new device, get the client and subscription for its platform, then import and connect. An unlimited number of devices doesn’t mean unlimited data, so keep an eye on your account’s data usage and plan status. When you stop using an old device, sign out and remove any saved subscription profiles, especially before handing the device to someone else.

Your subscription link is sensitive account information. Anyone who has it may be able to access your configuration. If it’s exposed, remove the public post first, then sign in to the panel and check whether a subscription reset option is available. If you can’t find one, submit a ticket explaining what happened and ask for help. After a reset, replace the old address in your client and update the configuration. Also check for unusual data usage. Renaming a local profile won’t invalidate an exposed link. Don’t post the full link in a public discussion when asking for help.

Disconnect the client first and check whether regular websites load. If your underlying connection is having problems, troubleshoot your local network before anything else. Once it’s working, check your plan status, update the subscription and make sure the selected profile and route are from the latest list. Reconnect and test the site you’re trying to reach. If another network interception tool is running on the device, quit it temporarily and test again. Change one setting at a time and note the result so you can identify the cause.

Your browser and apps may use different network paths. Some apps don’t use the system proxy, or your current routing rules may send them directly. Check the client’s proxy mode and app rules first, then see whether the app has its own network settings. If the client offers a virtual network adapter or similar routing feature, check the platform’s instructions and required permissions. Don’t enable conflicting interception methods at the same time. The service’s account region, your sign-in status and its availability in your region can also affect access. A successful connection doesn’t mean every app is using the same exit route.

Copy the full subscription link again from the user panel. Check that you haven’t included spaces, line breaks or explanatory text, then confirm that your client supports the import format. If the route list is empty, check your plan status and any subscription update prompts before changing protocol settings. If the client reports a format error, note the exact message and client name and submit a support ticket. Before sharing a screenshot, hide sensitive parts of the link. Don’t post the full subscription address or copy replacement configurations from untrusted sites.

Check the current route and proxy mode shown in the client, then see whether the site you’re using to check your exit route is set to bypass the proxy. Reload the check page and compare its result with access in the target app. If only some apps still use the old route, check their routing rules and the scope of system proxy handling before assuming the entire route has failed. Other proxy tools, browser extensions and custom network settings can also change the path. Test again after making a change, and keep only the results needed to explain the issue. There’s no need to post repeated screenshots publicly.

Include your device platform, client name, current route, network environment, affected app and any error message. Say whether your regular internet connection works when the client is disconnected. If the issue occurs only at certain times, describe the pattern and what you’ve already tried. Keep the error visible in screenshots, but hide passwords, the full subscription link and other sensitive account information. A clear description of how to reproduce the issue is more useful than simply saying it doesn’t work. Add any follow-up details to the same ticket so they can be compared with earlier troubleshooting.

Disconnect the client and check your regular internet connection. Then keep the target site and device the same while testing other routes. If possible, switch your local network and see whether the slowdown changes. If every route is affected, also check background downloads, Wi-Fi interference and device load. If only one route has problems, note which route and when the issue occurs. Video performance can also depend on the source and the platform itself. Peak-hour performance depends on the entire network path, so the route name alone can’t identify the cause.

Start with the target service’s region and how each route performs on your current network, then compare their network paths. A direct route uses a more direct path, a relay passes through an additional access node, and a dedicated line refers to how the connection is organized. None of these labels guarantees a particular speed in every situation. For work and long-lived connections, look at sustained performance. For video, check both loading and playback. Keep the device, target app and test time as consistent as possible to compare results. See the protocol reference for more on the technical trade-offs.

Coverage includes 120+ countries / 170+ routes. Distance is only one factor in performance; your local connection, carrier interconnection, route path and target server location also matter. When choosing a route, start with the target service’s region and compare options in your client’s current list. Nearby regions can be a useful starting point, but they aren’t always the best choice. If an app has account-region or service-area requirements, check its rules as well. Coverage doesn’t mean every service is available in every region.

Browsing, video playback and sustained requests place different demands on a connection. Loading a short webpage doesn’t guarantee a stable long-lived connection. Keep the target service the same and try another route suited to its region. Check whether background transfers are using your network. For video, temporarily lower the playback quality to see whether sustained data transfer is a factor. For AI tools, check service messages, account access and the status of the request itself. If the issue continues, note the app and error message in a support ticket. Avoid repeatedly changing your account region or resubmitting the same task while troubleshooting.

The latency shown by a client usually reflects a specific probe path at a particular time. It may not cover the full connection to the site you’re trying to reach. Packet loss, congestion, server response times, routing rules and device load can all affect performance. Treat latency as a reference, not the only factor when choosing a route. Open the same target page and compare loading, interaction and sustained use across routes. If latency looks normal but the target app still has problems, include the app name and symptoms in a support ticket so the full path can be checked.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on the date your plan starts, not on the first day of each calendar month. Consider your video streaming, file transfers and device usage, and check your plan status and data history in the panel. If you upgrade mid-cycle, the price difference is prorated to the remaining days. Check the amount shown in the panel before proceeding. Monthly plans and data bundles have different rules, so compare billing terms as well as data allowances.

Data bundles are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They remain available until used and never expire. Unlike monthly plans, which reset data each month on the plan start date, bundles may suit different usage patterns. Before choosing, check the price, allowance and billing type on the plans page. If your account already has another plan, confirm how the new purchase will be handled in the panel’s order details. For any stacking, deduction or usage-priority rules not listed in the service information, ask through a support ticket rather than assuming plans combine automatically.

We accept Alipay / WeChat Pay / USDT. Before paying, check the plan, amount and payment method in your order, then follow the steps on the order page. If your plan status hasn’t updated after payment, check the order status and refresh your account information before trying to pay again. If you still have questions, submit a ticket with the relevant order details and confirmation that payment was completed. Hide unrelated personal information in payment screenshots. Verify the payment and plan status against the panel records; the page currently open in your browser doesn’t confirm whether a transaction is complete.

A 60-day refund policy is available, no reason required. To request a refund, sign in to the account used for payment and submit a ticket in the user panel. Clearly state that you’re requesting a refund and include the relevant order details so the transaction can be verified. You may also describe any issues you encountered, but don’t send your password or full subscription link in the ticket. See the refund section of the Terms of Service for eligibility details. Follow-up handling will be explained in the ticket reply. If more order information is needed, reply in the same ticket. Processing time depends on the payment method and its handling; no additional timeframe is promised here.

The price difference for a mid-cycle upgrade is prorated to the remaining days. Before proceeding, check your current plan status, then open the plans section and review the target tier and prorated amount shown. Confirm the order details before paying. Don’t assume the monthly price difference is the fixed amount due or that upgrading will reset all your data. Check the actual changes in the panel. If the displayed result doesn’t match your expectations, keep the plan and order details visible and ask for confirmation through a support ticket before proceeding. Avoid making repeated changes, which can make the order harder to verify.